gabje Responsible Gaming

gabje operates on the principle that gambling must remain a leisure activity — one that is chosen freely, enjoyed in moderation, and never pursued as a solution to financial difficulty or emotional distress. We recognise that the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond engage with the platform safely and responsibly. At the same time, we acknowledge that a minority of players may experience difficulty managing their gambling behaviour, and it is for those players that this programme primarily exists.

Our responsible gaming framework is built around four core principles: awareness (giving players the information they need to make informed choices), control (providing tools that let players set their own limits), early intervention (identifying and reaching out to players who may be developing problematic patterns), and support (connecting at-risk players with appropriate help, both internal and external).

Every responsible gaming tool described on this page is available at no charge to all registered gabje members and can be activated immediately through the account settings panel or by contacting our support team via live chat.

gabje operates a strict minimum age policy. No person under the age of 18 years is permitted to register an account, make a deposit, place a bet, or participate in any game or promotional activity on the gabje platform. This policy is non-negotiable and applies equally to all users regardless of location within Bangladesh.

2.1 Age Verification at Registration

All new registrations require submission of a date of birth. Where the declared age is close to the minimum threshold, or where gabje's systems flag a potential inconsistency, the account will be suspended pending completion of a KYC (Know Your Customer) age verification check. Acceptable verification documents include a valid National Identity Card (NID), passport, or other government-issued identification showing the holder's date of birth and photograph.

2.2 Consequences of Underage Registration

If it is discovered at any point — including after an account has been in use — that a registered member was under 18 at the time of registration, gabje will immediately and permanently close the account. Any funds deposited by an underage player will be returned to the originating payment method (bKash, Nagad, Rocket, or other) after deducting any winnings, which will be forfeited. gabje reserves the right to report instances of underage gambling to the relevant authorities.

2.3 Protection of Minors

gabje strongly recommends that all account holders who share a device with minors take steps to prevent underage access. This includes logging out fully after each session, using device-level PIN or biometric locks, and making use of third-party parental control software. Further guidance on parental controls is provided in Section 8 of this page.

Deposit limits are one of the most practical tools available to help you manage your gambling spend. By pre-committing to a maximum deposit amount over a defined period, you remove the temptation to exceed a budget you have already decided is right for you. gabje supports three limit periods:

• Daily deposit limit: the maximum total amount you may deposit within any single 24-hour calendar day.
• Weekly deposit limit: the maximum total amount you may deposit within any rolling 7-day period.
• Monthly deposit limit: the maximum total amount you may deposit within any rolling 30-day period.

3.1 How to Set a Deposit Limit

Log in to your gabje account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Enter your desired limit amount in BDT (Bangladeshi Taka). You may set one, two, or all three limit types simultaneously. Your chosen limit takes effect immediately upon saving.

3.2 Reducing and Increasing Limits

A request to reduce a deposit limit takes effect immediately — the lower figure applies from the moment you confirm the change. A request to increase a deposit limit is subject to a mandatory 48-hour review and cooling-off period before the higher limit becomes active. This asymmetry is deliberate: it protects you from impulsive decisions made in the heat of a gaming session while allowing you to increase your limit thoughtfully after reflection.

3.3 What Happens When You Reach Your Limit

Once your deposit limit is reached for the applicable period, the gabje payment interface will decline any further deposit attempts and display a clear notification explaining that your limit has been reached and when the next period begins. Your existing account balance remains fully accessible and you may continue to play with funds already deposited, but no new deposits will be accepted until the limit resets.

Sometimes the most helpful step is simply to take a break. gabje's time-out feature allows you to temporarily suspend your account for a defined short period without the formality of a full self-exclusion. Time-out periods are ideal when you feel you have been spending more time on the platform than you intended, when you are going through a stressful period in your personal life, or when you simply want a reset.

4.1 Available Time-Out Durations

gabje offers the following standard time-out periods: 24 hours, 48 hours, 72 hours, 7 days, and 30 days. During a time-out your account login is suspended, all deposits are blocked, and all marketing communications are paused. Any pending withdrawals will continue to be processed normally during a time-out period.

4.2 Session Time Limits

In addition to account-level time-outs, gabje allows you to set a maximum continuous session duration. When you reach your chosen session limit, the platform will display a prominent reality-check notification and, if you have selected the auto-logout option, will end your session automatically. Session time limits can be set to 30 minutes, 1 hour, 2 hours, 3 hours, or a custom duration of your choosing.

4.3 Reality Check Pop-Ups

Reality check notifications appear as on-screen overlays at your chosen interval (every 30, 60, or 90 minutes) while you are actively playing. Each notification shows your current session duration, the total amount wagered in the session, and your net gaming position. You may dismiss the notification and continue playing, or choose to end your session directly from the notification screen.

Self-exclusion is gabje's most powerful player protection tool. It is designed for players who recognise that their gambling has become problematic and who wish to prevent themselves from accessing the platform for an extended period. If you have reached the point where you feel you cannot control your gambling without this level of intervention, requesting self-exclusion is a courageous and positive step, and gabje is here to make the process as simple and immediate as possible.

5.1 Self-Exclusion Durations

gabje offers the following self-exclusion periods: 30 days, 3 months, 6 months, 1 year, and permanent (indefinite). We recommend choosing a period that feels genuinely meaningful to you rather than the shortest available option. For players who are uncertain, our support team can discuss each option confidentially and without pressure.

5.2 What Self-Exclusion Covers

During a self-exclusion period, the following actions are taken on your account:

• Your account login is permanently suspended for the duration of the exclusion.
• All pending bonuses and promotional offers are cancelled.
• All marketing communications — email, platform notifications — are immediately suppressed.
• Any available balance will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) after a standard verification check.
• gabje's systems will attempt to block any new registration attempts made using the same identity details during the exclusion period.

5.3 Requesting Self-Exclusion

You may request self-exclusion at any time by contacting our support team via live chat — available 24/7 — or by emailing [email protected] with the subject line "Self-Exclusion Request". Our team will process your request immediately upon receipt. You do not need to provide a reason. You do not need to justify your decision. Your request will be honoured without question.

5.4 Returning After Self-Exclusion

At the end of a fixed-term self-exclusion period, your account will not be automatically reactivated. You must make a deliberate, active request to reinstate access. This requires contacting our support team, completing a brief responsible gaming review, and observing a mandatory 48-hour reflection period before access is restored. Permanent self-exclusions are irreversible.

Recognising a gambling problem can be difficult, particularly in its early stages. The questions below are drawn from widely used problem gambling screening tools and are intended to help you reflect honestly on your relationship with gambling. If several of these statements feel familiar, we encourage you to take action — whether that is setting a limit, taking a time-out, requesting self-exclusion, or speaking to our support team.

If you believe your gambling is becoming a problem — or if someone you care about appears to be struggling — help is available. gabje's support team is your first point of contact, and we will always treat your concerns with the discretion and seriousness they deserve.

7.1 gabje Internal Support

Our dedicated responsible gaming support team can be reached 24 hours a day, 7 days a week via the live chat function on the gabje platform. You can also reach us by email at [email protected] — please use the subject line "Responsible Gaming Concern" so your message is routed directly to the appropriate team. All communications are treated as strictly confidential and will not affect your account status unless you request a protective measure.

7.2 What Our Support Team Can Do

When you contact gabje about a responsible gaming concern, our team can help you with the following immediately:

• Activate a deposit limit, session time limit, or reality check schedule on your account.
• Initiate a time-out or cooling-off period of your chosen duration.
• Process a self-exclusion request within minutes.
• Provide information about external support organisations for problem gambling.
• Arrange a callback from a senior responsible gaming officer if you prefer telephone support.

7.3 Recognising Problem Gambling in Others

If you are concerned about a family member or friend who may be gambling problematically, it can be helpful to look for the following signs: unexplained financial difficulties, increased secrecy around phone or computer use, mood swings tied to gambling outcomes, neglect of family or professional responsibilities, and borrowing money without clear explanation. If you recognise these signs, consider speaking to the person directly in a calm, non-judgmental way, and encourage them to seek support.

gabje strongly encourages all account holders who share a household or device with minors to take proactive steps to prevent underage access to the platform and to online gambling sites in general. While gabje enforces age verification at the account level, parental controls at the device and network level provide an additional and important layer of protection.

8.1 Device-Level Recommendations

We recommend the following steps to protect minors from accessing gambling content on shared devices:

• Always log out of your gabje account when you have finished playing. Do not save login credentials in a shared browser profile.
• Use your device's built-in screen time or parental control features (available on Android, iOS, and most desktop operating systems) to restrict access to gambling-related websites and apps during hours when children use the device.
• Consider using a separate browser profile or user account on the device exclusively for your personal adult use, protected by a PIN or password that minors do not have access to.

8.2 Network and Software Controls

Third-party parental control applications and router-level content filters can block access to gambling websites across all devices on a home network. These tools are widely available, many at no cost, and can provide an additional safety net alongside device-level controls. We encourage parents and guardians to research options appropriate for their household setup.

8.3 Reporting Underage Access

If you have reason to believe that a minor has gained access to the gabje platform — whether through your account or through a separately registered account — please report this to our support team immediately via live chat or by emailing [email protected]. We treat all such reports as a top priority and will take immediate action to investigate and, where confirmed, permanently close the account in question.